- Contract (Services)
- 5 year
- 22 Jan 2019
- not specified
- 25 Feb 2019 12:00
- health and social work
- Provision of a Telecare Support Service
- South Gloucestershire Council
- Telecare Services Association
- due diligence
- contract start date testing
- monthly payment of monies
- Payment Collection
- small number
- adult service users
- type of service
- contract start date
- Direct Debit
- collection of service user contributions
- emergency response
- current provider
- Customer billing service
South Gloucestershire Council is seeking bids from organisations for the provision of a telecare support service including payment collection. Support will be provided to adult service users and their carers. Organisations must have a proven track record in providing this type of service and must be registered with the Telecare Services Association (TSA). The service will require telephone response 24 hrs per day 365 days per year.
- 85000000 - Health and social work services
Total Quanity or Scope
The contract will commence on 26.10.2019. The service will require telephone response 24 hrs per day 365 days per year. The contract is for 60 months with an optional extension clause of up to 24 months The Council has been advised by the current provider that TUPE will not apply to this tender. All bids must include the provision of a telecare support service and payment collection, variant bids will not be accepted. All implementation and pre-contract start date testing and due diligence must be completed prior to the contract start date of 26.10.2019. Customer billing service: — collection of service user contributions for the telecare service, the majority of which are collected monthly via Direct Debit (approximately 89 %) with a small number collected monthly via paper invoice (approximately 11 %), — reconciliation and monthly payment of monies collected to the Council, — debt management. Carers emergency card: — approx 2 400 carers emergency cards, — approx 500 new cards are issued each year, — approx 300 cards are cancelled each year, — at present there are approximately 15-20 calls per year in emergency response to carers cards. In addition there are calls from carers regarding updated information. There are currently 1 740 individuals who are connected to the telecare system.
The contract is for a 60 month duration with an optional extension period of up to 24 months.
- Bids should cover the whole contract.
- Options are not available.
- Renewals are available.
- Professional qualifications are sought.
Suppliers will need to register on The South West Procurement Portal (www.supplyingthesouthwest.org.uk) and express an interest in order to view the tender documents. Organisations must have a proven track record in providing this type of service and must be registered with the Telecare Services Association (TSA).