Cisco Unified Contact Centre Express and Teams Integration

A Tender Notice
by CITY AND COUNTY OF SWANSEA

Source
OJEU
Type
Contract (Services)
Duration
3 year
Value
___
Sector
CONSTRUCTION
Published
12 Jul 2019
Delivery
not specified
Deadline
09 Aug 2019 12:00

Description

Swansea Council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform. The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset. It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.

Location

Civic Centre, Oystermouth Road, SA1 3SN

Geochart for 2 buyers and 0 suppliers

2 buyers

Renewal Options

24 month extension option.

CPV Codes

  • 45314000 - Installation of telecommunications equipment
  • 45314100 - Installation of telephone exchanges
  • 45314120 - Installation of switchboards
  • 72000000 - IT services: consulting, software development, Internet and support
  • 72250000 - System and support services

Indicators

  • Bids should cover the whole contract.
  • Options are not available.
  • Renewals are available.

Other Information

Note: The Authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=93767 (WA Ref:93767) The buyer considers that this contract is suitable for consortia.