Advocacy Services in North Yorkshire

A Tender Notice
by NORTH YORKSHIRE COUNTY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£4M-£6M
Sector
HEALTH
Published
09 Nov 2021
Delivery
To 31 Mar 2029 (est.)
Deadline
10 Dec 2021 12:00

Concepts

Location

North Yorkshire CC:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Authority wishes to award a contract(s) for Independent Advocacy Services (Lot 1); Independent Health Complaints and Advocacy Service (Lot 2) ; Advocacy Services for Children and Young People (Lot 3) (“the Contract”). This Contract is being tendered as an Open process in accordance with regulation 27 of the Public Contracts Regulations 2015 as amended. This procurement falls under Section 7 – Social & Other Specific Services of the PCRs 2015. The Contract will be for a period of 3 years with an option to extend for a further period of up to 2 years, and then a further extension of up to 2 years. Therefore, the total possible Contract duration is 3 years+2 years+2 years. The anticipated annual value of Lot 1 is £609,112 (total contract value £4,263,784); the anticipated annual value of Lot 2 is £121,041 (total contract value £847,287); the anticipated annual value of Lot 3 is £68,000 (total contract value £476,000), therefore the anticipated value of the Contract is £5,587,071. Inflation may be awarded at the Council's discretion.

Lot Division

1 Independent Advocacy Services
  • Value: £4M

North Yorkshire County Council is commissioning an Independent Advocacy Service. This service specification outlines the requirements for a single provider to provide a comprehensive advocacy service for adults. The service will have the following elements; • Care Act Statutory Advocacy; • Non-Statutory Advocacy; • Independent Mental Capacity Advocacy (IMCA); • Deprivation of Liberty (DoLS) Safeguards Relevant Person’s Representative (RPR); • Independent Mental Health Advocacy (IMHA); • Providing an educational and preventative role promoting self-advocacy and other forms of advocacy to individuals and health and social care organisations; and • If not eligible for independent advocacy, to signpost to alternative sources of support, information and advice appropriate for their needs. The Service will provide Care Act 2014 (Care Act) and specialist advocates, and RPRs to work as required within national guidelines and recognised good practice, to support and represent People who have substantial difficulty or lack capacity as defined in the specification together with the Care Act, MHA, MCA and DoLS codes of practice.

Award Criteria
Specification requirements 12
Implementation plan 12
Key partnerships 8
Service promotion 8
Training and supervision 8
Accessibility 10
Resilience 10
Safeguarding 7
Social value 5
price 20
2 Independent Health Complaints and Advocacy Service

The North Yorkshire Independent Complaints Advocacy Service is a client centred, flexible service that empowers any North Yorkshire resident who wishes to complain about their healthcare commissioned and/or provided by the NHS (the Service Users for the purposes of the Agreement). It supports residents of North Yorkshire to make a complaint even if the NHS funded treatment they received was provided outside of the County. NHS funded treatment may include services commissioned or provided by hospital trusts, mental health trusts, GPs, clinical commissioning groups, ambulance service trusts, dentists, pharmacists, opticians and other healthcare practitioners delivering NHS funded services. The North Yorkshire Independent Complaints Advocacy Service will provide practical support and direction to residents of North Yorkshire at every stage of the NHS complaints pathway in order to assist them in finding a resolution to their NHS complaints.

Award Criteria
Understanding of service 5
Case studies 10
Implementation 10
Service delivery 20
Training and supervision 6
Information management systems 6
Maintaining a quality service 6
Effective governance 7
Social value 5
Accessibility 5
price 20
3 Advocacy Services for Children and Young People

The purpose of this service is: • To provide independent support to children and young people who wish to make a complaint about the services they are receiving from the Council. • To ensure that the interests of the children and young people who access the service are safeguarded. • To ensure the safety and wellbeing of vulnerable children and young people and enhance the quality of services provided to them directly or indirectly, by the Council. • To encourage children and young people to be involved in decision making and to support, enable and empower young people to solve problems. • To encourage children and young people to acknowledge, accept and learn to address their responsibilities in an acceptable way.

Award Criteria
Delivery model 15
Raising awareness 5
Feedback 5
Escalation process 5
Implementation plan 15
Relationship with partners 5
Service promotion 5
Training and supervision 10
Safeguarding 5
Adding value 5
Business continuity 5
price 20

Renewal Options

Initial term of three years. 2 potential extension periods of 2 years i.e.1st extension:01/04/25 – 31/03/27 and 2nd extension: 01/04/27 – 31/03/29.

CPV Codes

  • 85000000 - Health and social work services

Indicators

  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** To access the tender documents you must register your organisation details on the YORtender (ProContract) system at https://procontract.due-north.com/Login/ by creating a username, password and company profile. To view details of this opportunity click on the Find Opportunities icon within the Opportunities section. Select North Yorkshire County Council from the Organisations drop down in the filter section and click Update. The Opportunity should then be displayed on the page. Alternatively use the Find Opportunities icon and • change the All Data drop down to Reference Number in the search drop down; • enter the contract ID. • click Go, and the details of this contract should be displayed. Once you have selected the Opportunity by clicking on the project title, you will need to express your interest by clicking the Register Interest In This Opportunity button. This will then allow you to download any documentation required, complete and upload the documents to the system. This must be done in advance of the deadline date. If you require further information, guidance or support using YORtender (ProContract) please visit the supplier help centre: https://supplierhelp.due-north.com/ If you have specific system issues please log a support call using the following link: http://proactis.kayako.com/procontractv3/Core/Default/Index Alternatively you can log your call by emailing ProContractSuppliers@proactis.com. For critical and time-sensitive issues (requiring resolution within 60 minutes) please call 0330 005 0352.’

Reference

Domains