Out of Hours Call Handling Service (2023)

A Contract Award Notice
by LONDON BOROUGH OF HACKNEY

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£226K
Sector
PROFESSIONAL
Published
28 Nov 2023
Delivery
01 Feb 2024 to 01 Feb 2026
Deadline
06 Sep 2023 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This procurement process is to identify a suitable supplier to undertake the delivery of an 'Out of Hours' (OOH) telephone call handling service for residents of the Council and other organisations that Hackney Council takes inbound Calls from on behalf of. The supplier will provide a telephone call handling service outside of the Council's normal operating hours of 09:00-17:00, weekends and bank holidays in addition to possible emergency response to support the council's statutory duties. The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer.

Award Detail

1 SPS Doorguard (Glasgow)
  • Value: £226,380

CPV Codes

  • 79342320 - Customer-care services
  • 79342300 - Customer services

Indicators

  • Contract is suitable for SMEs.

Other Information

Advert https://procontract.due-north.com/Advert?advertId=e37dfc1e-1e2a-ee11-8123-005056...

Reference

Domains