Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

Concepts

• customer services
• customer accounts
• customer management information
• contact centre services
• core banking services
• open banking
• digital self-service and customer journeys
• - customer contact centre
• rainbow customer contact
• rainbow

Location

London

Description

This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.

Total Quantity or Scope

This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.

Award Detail

Award Criteria

CPV Codes

• 79342300 - Customer services

Indicators

• Award on basis of price.