Autism Information, Advice and Support Services

Concepts

• social work
• kilmarnock
• ayr
• irvine
• north ayrshire council
• support services
• suitably qualified service provider
• autism
• support service users
• core service delivery

Location

East Ayrshire Council, North Ayrshire Council, South Ayrshire Council

Description

North Ayrshire Council are seeking to appoint a suitably qualified service provider to deliver autism information, advice and support services. The service will support people from across Ayrshire who have personal or professional questions regarding autism. The service will be delivered across all Ayrshire authorities, inclusive of East Ayrshire Council, North Ayrshire Council and South Ayrshire Council. The contract will be for a period of 3 years with the option to extend for a up to a further 24 months. The contract will be let under North Ayrshire Council's Terms and Conditions of Contract for Health and Social Care Services.

Total Quantity or Scope

Core service delivery will offer the following supports as a minimum across the term of the contract: - One-to-one advice, information and guidance delivered in a person-centred manner across a wide variety of platforms (face-to-face, telephone, text, email and Microsoft Teams) - 8 week workshops focussing on parent and carers and how to support their child/young person - Provide relevant and timely information, advice, and signposting to individuals living with Autism. This will include families and carers. - Create strong working partnerships with clinical and non-clinical statutory services who work with the same client group. - Develop strong working partnerships with third sector and community support groups who work with the same client group. - Collaborate and work with other organisations to share knowledge and best practice. - Identify development opportunities and utilise all available training - Provide a high-quality service that is informative and person-centred. - Encourage and support service users to enhance their existing and acquire additional skills, thereby promoting their independence. - Encourage and support service users to develop the skills to become included in their community to the degree that is desirable to them, thereby reducing social isolation. The service will be required to manage resources effectively and meet all specified targets.

Award Detail

CPV Codes

• 85300000 - Social work and related services
• 85000000 - Health and social work services
• 85310000 - Social work services
• 85312000 - Social work services without accommodation
• 85312300 - Guidance and counselling services
• 85312310 - Guidance services
• 85312400 - Welfare services not delivered through residential institutions

Indicators

Other Information

The contract may be extended for up to a further 24 months. Bidders are required to provide 2 examples of services carried out in the past 3 years that demonstrates they have the relevant experience to deliver the services described in the Contract Notice. The services must be of a similar value, size and scope. Unsatisfactory experience will result in exclusion from the tender process. Bidders must also provide 2 satisfactory references for the same 2 contracts on the reference templates provided. References should be completed and signed by previous customers for contracts of a similar value, size and scope. If any of the referees score the bidder less than 2 the bidder will be excluded from the tender process. Completed experience and reference templates must be zipped and uploaded at question 4C.1 of the qualification envelope. Bidders are required to confirm whether they intend to subcontract and, if so, for what proportion of the contract. Bidders who intend to subcontract more than 25% to any individual organisation must ensure the SPD (Scotland) - Subcontractors Supplier Response is completed and uploaded at question 2C.1. Lots are not being used for this tender for the reason stated below: - Nature of the contract not suitable for lots - Delivery of the contract is location specific Quality Management Procedures 1. The bidder must hold a UKAS (or equivalent) accredited independent third-party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent) or a documented policy regarding quality management, see attachment at SPD question 4D.1. Environmental Management Procedures 1. The bidder must hold a UKAS (or equivalent) accredited independent third-party certificate of compliance in accordance with BS EN ISO 14001 (or equivalent) or a valid EMAS (or equivalent) certificate or the bidder must have a regularly reviewed documented policy regarding environmental management, see attachment at SPD question 4D.2. (SC Ref:753256)