Orbis Telephony and Contact Centre

Concepts

• reigate
• software package
• call centre
• contact centre telephony services
• integrated microsoft certified contact centre
• integrated contact centre
• their existing office telephony services
• a microsoft teams telephony solution
• an integrated contact centre
• the councils existing telephony environment

Location

Description

In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre. This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice. The two phases for each Council are: 1. Microsoft Teams Voice and associated SIP / Call plan network services 2. Cloud based contact centre telephony To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services. This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.

Award Detail

CPV Codes

• 48000000 - Software package and information systems
• 79512000 - Call centre

Other Information

Proactis Supplier Network https://supplierlive.proactisp2p.com/Account/Login?cid=surreycc