Out of Hours Call Handling Service

Concepts

• office support
• coventry
• hours call handling service
• orbits own customer call centre operating hours
• hours
• handling
• telephone answering
• repairs contractor
• works orders
• repairs

Location

Description

Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with Orbits appointed repairs contractor's. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

CPV Codes

• 79500000 - Office-support services
• 79510000 - Telephone-answering services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Advert https://procontract.due-north.com/Advert?advertId=dc5d747c-45fe-ee11-812a-005056...