First Rail, SWR & GWR Ticket Issuing Systems (TIS) for On Board and Ticket Office Solutions Procurement Tender

A Utilities Contract Notice
by FIRSTGROUP HOLDINGS LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
7 year
Value
___
Sector
TRANSPORT
Published
30 May 2024
Delivery
To 10 Jul 2031 (est.)
Deadline
10 Jul 2024 17:00

Concepts

Location

LONDON

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

First Group tender on behalf of First Rail Holdings (FRH), South Western Railway (SWR) and Great Western Railway (GWR) for the provision of On Board Ticket Issuing and Validation System(s), and Ticket Office Ticket Issuing System(s) (TIS) solution for software licences, full software and hardware support and maintenance, and options to procure hardware, for both Station Ticket Office and OnBoard Portable Devices. This opportunity is broken down into the following Lots: Lot 1 - SWR On Board Ticket Issuing and Validation solution. Lot 2 - SWR Ticket Office Ticket Issuing solution. Lot 3 - GWR full On Board Ticket Issuing and Validation. Lot 4 - GWR Ticket Office Ticket Issuing solution.

Lot Division

1

Lot 1 - SWR On Board Ticket Issuing and Validation solution which will be used by SWR's On Board Commercial Guards and Revenue Protection.
2

Lot 2 - SWR Ticket Office Ticket Issuing solution that can also be used in a mobile capacity to offer more operational flexibility and improved customer service. The solution will be used by SWR's Ticket Office staff and Customer Ambassadors.
3

Lot 3 - GWR full On Board Ticket Issuing and Validation solution which will be used by GWR's On Board, Revenue Protection and Stations colleagues.
4

Lot 4 - GWR Ticket Office Ticket Issuing solution that can also be used in a mobile capacity to offer more operational flexibility and improved customer service. The solution will be used by GWR's Ticket Office staff and Customer Ambassadors.

Renewal Options

Multiple contracts will be required as exemplified follow: • 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; • 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; • 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.

CPV Codes

  • 60000000 - Transport services (excl. Waste transport)

Indicators

  • Bids should cover one or more lots.
  • Bids should cover the whole contract.
  • Renewals are available.
  • Award on basis of price and quality.

Reference

Domains