Call Centre Solution

Concepts

• telecommunications services
• contact centre teams
• call centre solution
• a cloud omni-channel contact centre solution
• colleague experience
• colleagues
• organisational systems
• a seamless customer
• multiple different incoming and outgoing channel types
• residents

Location

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

Award Detail

CPV Codes

• 64200000 - Telecommunications services

Indicators

• Contract is suitable for SMEs.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN168316