Water Wastewater and Ancillary Services 3

Water and Wastewater Services The Supplier will provide Water Supply and Wastewater (Sewerage) services to eligible non household customers in accordance with the Water Act 2014. The Supplier will hold and maintain throughout the Framework Agreement and any Call Off Contracts, a valid Water Supply and Sewerage Licence granted by the The Economic Regulator of the Water Sector in England and Wales (Ofwat) in accordance with Section 1 of the Water Act 2014. The Supplier will comply with the requirements of the associated Wholesale Retail Code and the Market Arrangement Code as specified by the Regulator Ofwat. The Supplier will deliver associated services in connection with the supply of water and wastewater services as required by the Buyers at Call Off stage: Account Management including customer service; Billing; Metering including, Meter Reading (Including acceptance of AMR reads), Management of sites and meters (including new connections and switching); Facilitate meter installation/removal/resizing/accuracy tests; Data Management; Roads and Property Drainage; Sewerage services including Trade Effluent; Emergency Contingency Planning; 24/7 Emergency support; and Guaranteed standards of Service. An e-auction can be used at Call Off Contract stage for Lot 1 Additional information: The number of Suppliers awarded a Framework Contract for this Lot is 8.

Ancillary Services The Supplier will provide one (1) or more of the Ancillary Deliverables (goods and services) listed below. The Ancillary Services are pertaining to the management, conservation, reduction and data management of water consumption as requested by the Buyers in order to deliver efficiency, financial and consumption savings. The Ancillary Services can include the requirement for purchase and installation of water management, water efficiency, water conservation or other water savings measures. These measures may include provision and installation of goods including new equipment optimisation of equipment (including existing equipment) and provision of related services. Additional services may be required to improve the environmental conditions at Buyers sites. The scope includes provision for the Supplier to offer its own or third party financing option on request by the Buyers, to support delivery of the Ancillary Deliverables (goods and services) listed below. The Buyer may request Deliverables (goods and services) that are not listed below but fall within the scope of Ancillary Services. It is intended that the range of Ancillary Services will expand to meet the Buyers business needs as they develop their strategies. Initially the Framework Agreement will consist of the following nine (9) Ancillary Services. These Ancillary Deliverables (goods and services) are: ● Water Footprint assessment; ● Tariff optimisation and benchmarking; ● Water audit site surveys; ● Leak detection and repair; ● Contingency planning; ● Legionella Risk Assessments; ● Automated Meter Reading; ● Bill Validation; and ● Cost Recovery. Additional information: The number of Suppliers awarded a Framework Contract for this Lot is 8.

One Stop Shop - (Combined Lot 1 and 2) Services The Suppliers for Lot 3 provide a combination of the Services outlined in both Lot 1 and Lot 2 as required by the Buyers. All Suppliers provide at least one (1) of the Services listed in the description for Lot 2. The Buyer may request Deliverables (goods and services) that are not listed in the Lot 2 description but fall within the scope of Ancillary Services. The range of Ancillary Services will expand to meet the Buyers business needs as they develop their strategies. The Framework Agreement consists of nine (9) Ancillary Services listed in the Lot 2 description, but is not limited as new services will be integrated depending on the Buyer’s needs. Lot 3 has been formed upon award. Any bidder successfully awarded a place on both Lot 1 and Lot 2 has been awarded a place on Lot 3 One Stop Shop (Combined Lot 1 and Lot 2). Additional information: The number of Suppliers awarded a Framework Contract for this Lot is 7

• Reference: 024940-2024-1
• Value: £2,000,000,000