Historic England Customer Service Provision

A Tender Notice
by HISTORIC ENGLAND

Source
Contracts Finder
Type
Contract (Services)
Duration
3.5 year
Value
£0-£460K
Sector
FACILITY
Published
22 Aug 2024
Delivery
02 Dec 2024 to 31 Mar 2028
Deadline
09 Sep 2024 08:30

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

CPV Codes

  • 90900000 - Cleaning and sanitation services
  • 90919200 - Office cleaning services
  • 90910000 - Cleaning services

Indicators

  • Contract is suitable for SMEs.

Other Information

Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation. Delivery Notes Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation. Is a Recurrent Procurement Type? : Yes Additional information on how to apply for this contract https://in-tendhost.co.uk/historicengland/aspx/

Reference

Domains