Provision of Out of Hours Telephone Service

Concepts

• call centre
• devizes
• customer services
• emergency telephones
• telephone operator
• telephone switchboard
• working hours
• hours provider
• hours telephone service
• hours

Location

Please see tender documents

Description

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.

Total Quantity or Scope

Please see tender documents

Renewal Options

Please see the tender documents.

CPV Codes

• 79512000 - Call centre
• 79342300 - Customer services
• 32552120 - Emergency telephones
• 79511000 - Telephone operator services
• 64214200 - Telephone switchboard services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Professional qualifications are sought.
• Award on basis of price and quality.