Leisure Management Software Solution

Concepts

• software package
• wakefield
• leisure services
• leisure facilities
• leisure management software solution
• management
• manage
• software
• leisure
• information systems

Location

WAKEFIELD

Description

The Council is looking for an innovative, user-friendly and up to date software solution for Leisure Services. The solution will enable Leisure Services to fully manage their Service Provision within the 6 Leisure Facilities in the Wakefield District. The Successful Supplier will work with Leisure Services to leverage any benefit from industry trends and innovations to enhance the Customer and Council user experience. The Contract will be awarded for an initial period of three operational years, including implementation. After the initial period, there will three extension options of two calendar years each. The full Contract period shall be for a maximum of 9 years. The solution will be a cloud hosted solution and must be hosted in the United Kingdom (UK) and compliant with relevant UK Law. The system is required to use additional multi-factor authentication or support Single Sign On using the Councils Azure Active directory.

Total Quantity or Scope

The Successful Supplier will work with Leisure Services to leverage any benefit from industry trends and innovations to enhance the Customer and Council user experience. The solution will enable Wakefield Council to deliver the following objectives: - Give residents the best opportunity to improve fitness and benefit from tangible health improvements through improved access to fitness facilities. - Enhance Service delivery and improve the customer journey - Enable customers to self-serve more efficiently, reducing the need to interact with staff and creating a more seamless customer journey -Enhance front of house processes by introducing a seamless and contactless sign-up process, using self-service kiosks and electronic membership sales

Renewal Options

The Contract will be awarded for an initial period of three operational years, including implementation. After the initial period, there will three extension options of two calendar years each. The full Contract period shall be for a maximum of 9 years.

CPV Codes

• 48000000 - Software package and information systems
• 48100000 - Industry specific software package

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are not available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

The tender documents are available from the YORtender website www.yortender.co.uk with reference 92073. For support with registration on the YORtender website or if you are having difficulties accessing the documents through YORtender, please contact the Helpdesk email: uksupport@eu-supply.com; phone: 0800 840 2050. The successful supplier may be required to participate in the achievement of community wellbeing and positive outcomes for its customers as well as promotion and achievement of social and economic growth and environmental and sustainability policy objectives where this is required by the Contracting Authority in the contract documentation.