Housing Service & Resident Engagement Surveys

Concepts

• survey services
• survey conduction
• telephone survey
• survey analysis
• customer survey
• customer satisfaction survey
• housing service users
• wcc housing services performance
• housing needs service users
• social housing tenants

Location

Description

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

Total Quantity or Scope

The successful supplier will be required to carry out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data and insight reporting on performance and satisfaction from housing service users. Additionally, they will be required to take the findings of satisfaction surveys and carry out deep-dives to better understand the root causes of satisfaction and dissatisfaction. This insight and research programme will include but not be limited to focus groups and one to one interview. The insight provided will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.

Renewal Options

1 year + 1 year

CPV Codes

• 79311000 - Survey services
• 79311200 - Survey conduction services
• 79311210 - Telephone survey services
• 79311300 - Survey analysis services
• 79342310 - Customer survey services
• 79342311 - Customer satisfaction survey

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **