IT Support and Maintenance with Onsite Technical Support

Concepts

• computer support
• hounslow
• aspirations academies trust
• it support
• maintenance
• maintenance service
• onsite technical support
• dedicated supplier
• strategic development
• consultancy services

Location

LONDON

Description

Aspirations Academies Trust (“the Trust”) require a dedicated supplier to deliver IT support and maintenance service. The Supplier must provide support on all current IT equipment and any additional equipment purchased throughout the life of the contract (even if the purchase source of new equipment is not from that of the IT Services supplier).

Total Quantity or Scope

●A Service / Call Centre - A single point of contact for all Academy users of ICT ●Incident Management - fix faults, quickly restoring the IT service to the user ●Change Management - Manage, record and approve the introduction of changes to the IT infrastructure ●Release Management - Plan, test and control the installation of new software and hardware ●Problem Management - Detect the underlying cause of faults and apply a permanent fix ●Operational Network Management - maintain and manage the network functions (backup, disaster recovery, anti-virus, security, email, spam, etc.), Wide Area Network and Local Area Network infrastructure ●Strategic Development – Shared responsibility for the Academy’s ICT strategic direction and priorities as reflected in the Academy Development Plan. ●Policies – The successful supplier will manage and develop Academy systems in a manner aligned with Academy policy and Industry best-practice.

Renewal Options

Contract will be renewed

CPV Codes

• 72600000 - Computer support and consultancy services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Award on basis of price and quality.

Other Information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Hounslow:-Computer-support-and-con... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/98HBJJP897 GO Reference: GO-2021111-PRO-17624319