Information Management Systems 4 (IMS4)

Concepts

• information technology
• information management systems
• department of health and social care ims
• provision of information management services
• dhsc atamis ecommercial system
• social care ims4 programme
• end service management
• atamis ecommercial system
• network operations centre
• cloud infrastructure services

Location

London, Leeds and other DHSC Regional offices

Description

The Department of Health and Social Care IMS4 Programme is the contract for the provision of information management services to the Department. In line with our 2016 strategy, we have transformed our services to enable smarter working and moved a significant amount of services to the cloud. A number of services have been transitioned back into DHSC and managed by our ‘Cloud Team.’ Our aim is to continue our transition to the cloud where possible, standardise and rationalise the number of solutions that we offer, and run them in collaboration with our selected partner. We will deliver a new way of working that is underpinned by a clear operating model that defines roles, responsibilities and the flow of work between teams. This tender process is to appoint a single service provider to operate and deliver the IMS4 requirement. We are using a SQ to identify a maximum of 5 bidders to invite to CPN.For more information please register on the DHSC Atamis eCommercial system.

Total Quantity or Scope

This tender process aims to appoint a single service provider to operate and deliver the IMS4 requirement. The Services to be included are itemised in the Invitation to Tender (ITT) which is available to download from within the Atamis eCommercial system. They include but are not restricted to the following high-level areas:- Service Desk; End-to-end Service Management; - End User Compute; - Networks; Telephony Support; Network Operations Centre;- Cloud infrastructure Services;- Security Operations Centre (SOC);- VIP Services;The contract will be awarded for an initial 5yrs with the option to extend based on successful performance for a further 2yrs.The envisaged start date for the contract is 10/08/2021, and all services are expected to be transitioned by the 10/03/2022.Potential Bidders are first required to complete the online Selection Questionnaire (SQ) within the Atamis eCommercial system. There are twelve scored questions within Section 6: Technical and Professional Ability, which will allow potential bidders to demonstrate their suitability with answers linked to named reference sites.Once the SQ submission has been scored, the panel will then rank the potential bidders and apply our Financial Due Diligence process to those ranked highest. We envisage to invite four potential bidders who ranked the highest at SQ and also pass the Financial Due Diligence. In the event a 5th bidder scores within 5% of the 4th place bidder, then that bidder will also be invited to the CPN stage. Full instructions on how to complete the SQ, and the scoring methodology is available within the ITT documentation, and within the Atamis eCommercial system.The second stage will entail the invitation to Tender. Only those invited will be asked to submit a fully costed tender submission. The Contract will be evaluated on the Most Economically Advantageous Tender (MEAT) with a Quality score out of 70% / Price score out of 30%.Full instructions on how to respond to the ITT, and the scoring methodology is available within the ITT documentation, and also within the Atamis eCommercial system.Please also note that a Non-Disclosure Agreement (NDA) will also need to be signed and returned by Bidders' who request access to the Confidential/Sensitive documentation at the SQ stage, and definitely for the ITT Stage. For more information you MUST register on the DHSC Atamis eCommercial system at the following link: https://health-family-contract-search.secure.force.com/ProSpend__CS_ContractPage... Additional information: For more information you MUST register on the DHSC Atamis eCommercial system at the following link: https://health-family-contract-search.secure.force.com/ProSpend__CS_ContractPage...

Renewal Options

A single 24-mth extension if activated.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Variant bids are not accepted.
• This is a recurring contract.
• Options are available.
• Renewals are available.
• Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** For more information you MUST register on the DHSC Atamis eCommercial system at the following link: https://health-family-contract-search.secure.force.com/ProSpend__CS_ContractPage...