Kofax Support 2021/2022

Concepts

• tyne and wear
• repair and maintenance
• nhsbsa
• kofax support
• kofax ktt product suite
• provision of support
• maintenance services
• direct award of a contract
• core intelligent character recognition
• award of a contract

Location

Across NHSBSA sites within these areas

Description

The award of a contract for the provision of support and maintenance services for the NHSBSA's bespoke core Intelligent Character Recognition (ICR) solution and bespoke Kofax KTT Product Suite purchased by the NHSBSA .

Total Quantity or Scope

The direct award of a contract for the provision of support and maintenance services for the NHSBSA's bespoke core Intelligent Character Recognition (ICR) solution and bespoke Kofax KTT Product Suite currently owned by the NHSBSA .

Award Detail

Award Criteria

CPV Codes

• 50800000 - Miscellaneous repair and maintenance services

Indicators

• Award on basis of price.

Legal Justification

The NHSBSA has previously purchased the Kofax ICR Solution made up of a bespoke product suite including KTT. This contract relates to the support and maintenance of those Kofax (KTT) products purchased by the NHSBSA. This award does not relate to the ICR solution as the product has already been purchased and there is no requirement to replace the product. The requirement relates to the support of the products purchased by the NHSBSA. A failure in the continued support of this service would have a catastrophic effect on the NHSBSA’s ability to provide the services reliant on ICR processing. The product owned by the NHSBSA must be supported by Kofax UK Ltd due to the bespoke nature of the product configuration and integration required to the NHSBSA systems.