Salesforce licences

Concepts

• salesforce
• customer relation management
• customer relation management software licences
• procurement of salesforce crm licences
• licences
• supply of the licences
• licencing
• software vendors
• estimated value of the contract
• software package

Location

United Kingdom: UNITED KINGDOM

Description

Customer Relation Management software licences.

Total Quantity or Scope

Procurement of salesforce CRM licences. Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. The estimated value of the contract will be approx. £260k p.a. for 5 years.

Award Detail

Award Criteria

CPV Codes

• 48445000 - Customer Relation Management software package

Legal Justification

As part of a wider digital transformation programme, Hyde made a strategic decision to transform its CRM and self-serve capabilities to enhance the digital experience for both customers and employees. The solution that was evaluated to be the best fit to deliver the strategy and link with current and future systems, is salesforce. To further support our decision - based on the initial market engagement and proofs of concept, the selected CRM platform has been proven to best meet Hyde’s requirements for integration with other key enterprise systems and new technology stacks (repairs, maintenance, compliance and asset management, call center support and payments systems). The decision to select salesforce has been supported by the benefit/cost analysis. Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. For this reason, we consider competition is absent for technical reasons due to the vendor protecting their IP rights and will need to procure directly from salesforce. The estimated value of the contract will be approx. £260k p.a. for 5 years. Any software integration and consultancy costs are being competed in line with the regulations.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The Contracting Authority will enter into this Contract following a minimum 10 day calendar day standstill period starting on the day after this notice is published in the Find a Tender Service (FTS). The Public Contracts Regulations 2015 (SI 2015 No 102) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought. To view this notice, please click here: https://hyde.delta-esourcing.com/delta/viewNotice.html?noticeId=580086623 GO Reference: GO-2021318-PRO-17951348