For the provision of Visitor and Customer Tracking Research Services 2021 - AWARD

Concepts

• visitor and customer tracking research services
• recreation, culture and sport
• middlesex
• provision of visitor
• monitor customer feedback
• visitor satisfaction levels
• research services
• topics customers
• summary reporting of research findings
• visitor

Location

Description

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements. Lee Valley Regional Park Authority' objectives are: • To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year • To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. • Identify any issues or areas of improvement that customers have with any of our facilities or services • Provide summary reporting of research findings to operational managers

Award Detail

CPV Codes

• 92000000 - Recreational, cultural and sporting services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.