Technology Services 3

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the supplier’s catalogue. Strategy Where requested by the buyer, suppliers will provide a range of services and to deliver full technology strategic design to buyer. Services which may include but are not limited to: • capability analysis — identification of current business capability (as is) and that which will be needed for the future state (to be); • enterprise architecture using the open group architecture framework (TOGAF) or similar; • technology gap assessments — the assessment and recommendation of the right technology to plug the capability gap between the as-is and the to-be; • business models — identification of the correct commercial and operational models to deliver the technology strategy (insourced, outsourced or multi-sourced models); • architectures — identification of the correct technology architecture to deliver the technology strategy (in-house hosted, private cloud, hybrid or public cloud); • road-mapping — the development of technology roadmaps to co-ordinate the delivery of the technology strategy; • IT financial management — development of an IT financial management approach to support the technology strategy, in order to manage investment and costs and obtain business benefit from any investments. Service design Where requested by the buyer, suppliers will provide a range of services to deliver full technology service design to buyer. Services which may include but are not limited to: • operational service design — working with customers and end users in order to design a service delivery model that meets the current and future business needs and demand; • demand management — capacity planning processes and systems; • service levels, performance design — developing service levels and KPI’s for services in scope, their measurement and reporting and how service provider(s) may work to achieve and maintain them; • service availability – designing monitoring, assurance and continuity of service processes and systems to meet current and future business needs; • risk – ensuring proactive risk identification, mitigation and management to deliver service continuity; • security – appropriate security protection in line with business needs; • supply chain — designing, integration and management of commercial processes to ensure service integration and efficient operation in a multi supplier eco system; • applications — identification and specification of any appropriate databases, applications or toolsets to deliver the services.

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the supplier’s catalogue. Where requested by the Buyer, Suppliers will provide a range of services to deliver full technology service transition and transformation to buyer. Services which may include but are not limited to: • the identification of the transition/transformation success factors and their measurement; • risk analysis and risk management; • audit and due diligence activities for the present customer estate; • project and programme management, including planning, delivery and reporting; • implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment; • post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised; • legacy service decommissioning and disposal, including planning, delivery and coordination of activities.

The buyer can only award a call off contract through completing a further competition procedure. Where requested by the buyer, suppliers will provide a range of services to deliver major services transformation programmes to buyer. services which may include but are not limited to: • service strategy and design (as per Lot 1); • transition and transformation (as per Lot 2); • operational management (as per Lot 3); • programme and/or project management; • risk management; • issues management; • financial management; • resource management. Support for either single entity (single sourced) or multiple-entities (multi-sourced) programme delivery.

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the supplier’s catalogue. Where requested by the buyer, suppliers will provide a range of services to deliver service integration and management strategy, design, and transition to buyer. Services which may include but are not limited to: • the design of SIAM strategy using the most appropriate methodology; • capability analysis; • identification of appropriate commercial and operational business models; • road-mapping development to coordinate the delivery of the SIAM strategy; • IT financial management; • identification and design of the SIAM including resources, processes and assets to meet customer and/or end user service needs; • auditing of current service provision, continuous service improvement and development of new services; • operational service design; • development of service levels and key performance indicators; • service availability design and assurance; • supply chain design, integration and management; • supporting application identification and specification; • the identification of the transition/transformation success factors and their measurement; • risk analysis and risk management; • audit and due diligence activities; • project and programme management; • implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment; • post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised; • legacy service decommissioning and disposal, including planning, delivery and coordination of activities.

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the supplier’s catalogue. End user support Where requested by the buyer, suppliers will provide a range of services to deliver full end user support to buyer. services which may include but are not limited to: • product support capabilities, including elements of hardware and software support; • logging of problems; • reporting and proactive results analysis of problem trends to suggest permanent fixes; • the dispatch of service technicians and/or parts; • end user training coordination and other technology related issues; • end user computing and device management. Where requested by the buyer, suppliers will provide a range of services to deliver full end user computing and device management to buyer. Services which may include but are not limited to: • support for the full life cycle management of desktop, laptop, tablet, thin-client, handheld and peripheral assets; • device acquisition, deployment, maintenance, change management as well as disposal; • the hardware, software, disaster recovery and personnel required to perform the technical support, planning, process management and administration of the service.

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the supplier’s catalogue. IT operations and technology estate service management Where requested by the Buyer, Suppliers will provide a range of services to deliver full IT operations and technology estate service management to buyer. Services which may include but are not limited to: • support for various operating models including fully centralised, fully decentralised or ‘federated’ (hybrid); • day-to-day system management responsibility for the technology infrastructure; • systems operation, integration, support, administration, and performance monitoring; • technical diagnostics/troubleshooting; • configuration management; • system repair; • disposal management; • production of management reports; • exclusions are provision of physical premises for location of information and communications technology, including but not limited to data centres, server rooms, colocation and hosting. • security management. Where requested by the Buyer, Suppliers will provide a range of services to deliver full security management to Buyer. Services which may include but are not limited to: • managed firewall; • identity and access management; • intrusion detection; • virtual private networks; • vulnerability scanning; • anti-viral/anti-phishing services; • Security Operations Centre (SOC).

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the supplier’s catalogue. Network infrastructure management Where requested by the buyer, suppliers will provide a range of services to deliver full network infrastructure management to buyer. Services which may include but are not limited to: • planning, delivering, operating, managing (including security), supporting and monitoring the on-premise local area network infrastructure (LAN) and/or its assets; • fixed and wireless devices; • routers and switches; • firewalls; • fibre optic equipment; • network Operations Centre (NOC); • exclusions are telephony, mobile voice and data services, video-conferencing, audio-conferencing services, integrated communications and wide area network provisioning and connectivity; • hardware and software asset management. Where requested by the buyer, suppliers will provide a range of services to deliver full hardware and software asset management to buyer. Services which may include but are not limited to: • hardware and software acquisition and disposal decisions that identify and eliminate unused or infrequently used assets; • consolidation of software licenses or proposals for new licensing models.; • accurate accounting of technology asset lifecycle costs and risks; • processes to maximise the business value of technology and sourcing decisions.

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the supplier’s catalogue. Data warehouse, database and data management Where requested by the buyer, suppliers will provide a range of services to deliver data warehouse, database, and data management to Buyer. Services which may include but are not limited to: • data, database and middleware management and integration practices; • architectural techniques and tools; • installation, configuration, management and support (1st or 3rd party) of databases; • data extraction, translation, transfer, conversion and backup and recovery; • applications management, development and support. Where requested by the buyer, suppliers will provide a range of combined or separate Services delivering application development, management, and support to the buyer. Services which may include but are not limited to: • processes and methodologies for maintaining, enhancing, managing and supporting custom or enterprise applications, packaged software applications, ESCROW or network-delivered applications including cloud platforms; • development of new and existing applications as part of a complete application management and support solution; • continuous and whole software lifecycle management using DevOps and Agile methodologies, to deliver further iterative application functional and non-functional changes, IT operations and • other activities in-line with buyer requirements and priorities; • the process workflows, testing and quality assurance, deployment, and delivery that support continuous software lifecycle management; • management of any third party suppliers involved in application development and support for the buyer to ensure smooth integration onto their estate.

• Technology Strategy and Service Design
• Num offers: 255
• Value: £120,000,000
• Contractor is an SME.

• Transition and Transformation
• Num offers: 245
• Value: £260,000,000
• Contractor is an SME.

• Operational Services – End User Services
• Num offers: 160
• Value: £320,000,000
• Contractor is an SME.

• Operational Services – Operational Management
• Num offers: 177
• Value: £230,000,000
• Contractor is an SME.

• Operational Services – Technical Management
• Num offers: 157
• Value: £60,000,000
• Contractor is an SME.

• Operational Services – Application and Date Management
• Num offers: 171
• Value: £330,000,000
• Contractor is an SME.

• Major Services Transformation Programmes
• Num offers: 72
• Value: £580,000,000

• Service Integration and Management
• Num offers: 84
• Value: £100,000,000