Implementation and on-going support of a Ticketing, Fundraising, Membership and CRM system

Concepts

• edinburgh
• customer relation management
• national museums scotland
• crm system
• travel tickets and package tours
• ongoing support
• support of a ticketing
• unified system
• site ticketing
• online ticketing membership fulfilment

Location

Description

Delivery, and ongoing support, of a unified system (or set of integrated systems) for online and on-site Ticketing, Fundraising, Membership and CRM at National Museums Scotland.

Total Quantity or Scope

Scope of work. We are seeking a unified system, or set of integrated systems, that can fulfil the key functionality and user experience across: On-site and Online Ticketing Membership fulfilment and management Fundraising Customer Relationship Management Email communications (either integrated or via a linked service). Operate in line with NMS Standard Terms and Conditions for the Purchase of God and Services https://www.nms.ac.uk/media/1152122/standard-tcs-goods-services.pdf Bidders should refer to the additional document, Specification - Schedule A for further information. Additional information: Economic operators may be excluded from this competition if there are any of the situations referred to in regulation 58 of the Public Contracts (Scotland) regulations 2015.

Renewal Options

National Museums Scotland reserves the right to extend the contract by one year + one year.

CPV Codes

• 48445000 - Customer Relation Management software package
• 63512000 - Sale of travel tickets and package tours services
• 72212445 - Customer Relation Management software development services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.
• Professional qualifications are sought.
• Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=659731. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:659731) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=659731