Contact Centre as a Service ("CCaaS") Legal Support Services

A Contract Award Notice
by DEFRA NETWORK ETENDERING PORTAL

Source
Contracts Finder
Type
Contract (Services)
Duration
29 month
Value
£35K-£105K
Sector
BUSINESS
Published
08 Oct 2021
Delivery
01 Aug 2021 to 27 Dec 2023
Deadline
31 Jul 2021 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Customer requires external legal support to complement the Defra group Commercial ("DgC") team and the Government Legal Department ("GLD") in delivering the retender of the Cloud Contact Centre as a Service ("CCaaS") via a procurement to be run as a Further Competition under the Crown Commercial Service ("CCS") Network Services 2 framework agreement (RM3808). The Supplier shall provide advice and/or drafting on any aspects relevant to the procurement and implementation of the CCaaS as and when required. The contract commenced on 1 August 2021 and will end on completion of the services and, in any event, by the longstop date of 31 March 2023. Estimated fees range £35k to £105k.

Award Detail

1 Dla Piper (London)
  • Value: £105,000

CPV Codes

  • 79100000 - Legal services

Other Information

n/a CCaaS Call-Off - September 21 Final signed_Redacted.pdf

Reference

Domains