Core Digital Platform

Concepts

• edinburgh
• software package
• digital solutions
• core digital platform
• digital solution suppliers
• suitable digital solution
• core platform
• digital services
• core of the vision
• polha

Location

Description

In line with Our Strategic Plan 2020-2025, and to align efficient operation across the Group, we are reviewing our Core Digital Platform. The organisation, and indeed the world we operate in, has changed and as a result what we need from our core platform has also changed.

Total Quantity or Scope

Our strategic goals include (but not limited to): “To have highly effective systems and processes for supporting the business and delivering excellent services”. We aim to achieve this by focusing on the following targets (please note this is not an exclusive list of strategic objectives and KPIs) 50% of social housing customers registered and using digital services 100% of PDL transactions are available digitally to customers 75% of Association transactions are available digitally to customers 100% of back-office processes can be carried out using mobile technology For these reasons and in recognition that digital solutions have themselves evolved since the last time PoLHA looked to the marketplace, the intention now is to look to market and seek a suitable digital solution which supports our organisation now and looking to the future. Each business area and workflow required by POLHA Group has been outlined in the SPD and Top Level Requirements documents. This outlines the minimum requirements for POLHA Group that MUST be met by the proposed digital solution suppliers. POLHA understand that if a requirement cannot be met specifically, the supplier will respond to the requirement/workflow with confirmation of such but may propose alternative and/or complementary functionality provided by their solution that will address the requirement to POLHA ’s satisfaction. The existing system (that is to be replaced) combines and currently serves the following areas Housing Tenancy/ Contact Management Finance Property Maintenance (planned and reactive) Factoring Asset Management Basic Reporting PoLHA are not only looking for a solution which underpins the internal business operation using workflow and automation, but a platform which facilitates ease of engagement between PoLHA operations, suppliers, and tenants. Potential suppliers are invited to demonstrate and advise how this can be facilitated using their platform. The solution must present an easy to navigate visual front end. Facilitating promotion of required information to the user with ease. At the core of the vision is to have a single source of truth in terms of data. Therefore the digital solution is required to demonstrate a robust Data management model in line with regulatory standards e.g. GDPR. This data can then underpin the efficient workflow processes throughout. There is a wide range of information which can form part of the processes outlined in this document. PoLHA are particularly interested in how suppliers can demonstrate the shared use, security, and auditable accuracy of data as part of their solution. Additional information: See PoLHA Core Digital Platform - ITT - vFinal

Renewal Options

The contract period will be for 3 years with a 1 + 1 year option to. Further extension periods may added to a maximum of 10 years with these periods being agreed on a 1 or 2 year basis to the end of the 10 year period.

Award Criteria

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Variant bids may be considered.
• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.
• Professional qualifications are sought.
• Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Please ensure that you comprehensively read all the documents provided in the tender pack. Critically you must understand the requirements set out in the below documents and that you follow the guidance given for the submission returns. Appendix 1- PoLHA High Level Requirements Document v0.8 Final’ PoLHA Core Digital Platform - ITT - vFinal PoLHA Core Digital Platform - Tender Return Pack vFinal Appendix 11 - Key Performance Indicators - vFinal NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=685389. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: Please see CB section of the quality submission and ITT (SC Ref:685389)