NI Direct Strategic Partner

Concepts

• ni direct strategic partner
• strategic partner
• direct strategic partner
• belfast
• teleworking services
• ni direct
• technology strategic review
• technology strategic review and planning
• system and support
• design

Location

BELFAST

Description

Appointment of a Strategic partner for NI Direct to assist in the design, delivery and implementation of telephony based contact centre services, associated managed ICT support services, online transaction toolkit along with a range of specialist business consultancy, ICT consultancy and emergency resource planning services.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 64222000 - Teleworking services
• 72250000 - System and support services
• 72227000 - Software integration consultancy services
• 64216000 - Electronic message and information services
• 79512000 - Call centre
• 32412110 - Internet network
• 66170000 - Financial consultancy, financial transaction processing and clearing-house services
• 72212224 - Web page editing software development services
• 72421000 - Internet or intranet client application development services
• 72422000 - Internet or intranet server application development services
• 72251000 - Disaster recovery services
• 64216100 - Electronic message services
• 72212221 - Internet browsing software development services
• 72212220 - Internet and intranet software development services
• 72420000 - Internet development services
• 72212222 - Web server software development services
• 72611000 - Technical computer support services
• 72600000 - Computer support and consultancy services
• 72224000 - Project management consultancy services
• 72224100 - System implementation planning services
• 79571000 - Mailing services
• 72512000 - Document management services
• 64216120 - Electronic mail services
• 72246000 - Systems consultancy services
• 72413000 - World wide web (www) site design services
• 79400000 - Business and management consultancy and related services
• 64200000 - Telecommunications services
• 72610000 - Computer support services
• 79996000 - Business organisation services
• 79342300 - Customer services
• 64210000 - Telephone and data transmission services
• 72222300 - Information technology services
• 72222100 - Information systems or technology strategic review services
• 72212314 - Voice recognition software development services
• 66172000 - Financial transaction processing and clearing-house services
• 72252000 - Computer archiving services
• 72000000 - IT services: consulting, software development, Internet and support
• 72222000 - Information systems or technology strategic review and planning services
• 80420000 - E-learning services
• 72590000 - Computer-related professional services
• 79510000 - Telephone-answering services
• 72510000 - Computer-related management services
• 64216110 - Electronic data exchange services
• 48445000 - Customer Relation Management software package
• 72300000 - Data services
• 79511000 - Telephone operator services
• 72500000 - Computer-related services
• 72253000 - Helpdesk and support services
• 79990000 - Miscellaneous business-related services
• 72591000 - Development of service level agreements
• 72511000 - Network management software services

Indicators

• Contract modified due to additional needs.

Legal Justification

This modification would meet the conditions outlined in regulation 72 (1)(b) and 72 (1)(c) of the Public Contracts Regulations 2015.. DoF will seek to rely on the modification provisions of 72(1)(b) due to the near technical impossibility for another economic operator to achieve the required performance within the time permitted; and the necessity to use its specific know-how, tools and means which only the current Contractor has at its disposal. They will also seek to rely on 72 (1)(c) as the Authority has had to react to unforeseen circumstances in response to the pandemic and essential services to support this were facilitated through the contract. This has included unprecedented and unpredictable demands for vital citizen facing support services and unforeseen work all of which have substantively and significantly impacted on the volumes of calls and expenditure through the contract, none of which would have been anticipated or foreseen at award of contract. The modification also does not exceed 50% of the value of the original contract.