NI Direct Strategic Partner

A Modification Notice
by DEPARTMENT OF FINANCE

Source
Find a Tender
Type
Contract (Services)
Duration
10 year
Value
£50M-£120M
Sector
TECHNOLOGY
Published
11 Apr 2022
Delivery
To 10 Apr 2032 (est.)
Deadline
n/a

Concepts

Location

BELFAST

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Appointment of a Strategic partner for NI Direct to assist in the design, delivery and implementation of telephony based contact centre services, associated managed ICT support services, online transaction toolkit along with a range of specialist business consultancy, ICT consultancy and emergency resource planning services.

Ammendments to Previous Notice

2. Contract value

GBP 110,000,000 120,000,000

Award Detail

1 BT (Belfast)
  • Reference: 1
  • Value: £50,000,000

CPV Codes

  • 64222000 - Teleworking services
  • 72250000 - System and support services
  • 72227000 - Software integration consultancy services
  • 64216000 - Electronic message and information services
  • 79512000 - Call centre
  • 32412110 - Internet network
  • 66170000 - Financial consultancy, financial transaction processing and clearing-house services
  • 72212224 - Web page editing software development services
  • 72421000 - Internet or intranet client application development services
  • 72422000 - Internet or intranet server application development services
  • 72251000 - Disaster recovery services
  • 64216100 - Electronic message services
  • 72212221 - Internet browsing software development services
  • 72212220 - Internet and intranet software development services
  • 72420000 - Internet development services
  • 72212222 - Web server software development services
  • 72611000 - Technical computer support services
  • 72600000 - Computer support and consultancy services
  • 72224000 - Project management consultancy services
  • 72224100 - System implementation planning services
  • 79571000 - Mailing services
  • 72512000 - Document management services
  • 64216120 - Electronic mail services
  • 72246000 - Systems consultancy services
  • 72413000 - World wide web (www) site design services
  • 79400000 - Business and management consultancy and related services
  • 64200000 - Telecommunications services
  • 72610000 - Computer support services
  • 79996000 - Business organisation services
  • 79342300 - Customer services
  • 64210000 - Telephone and data transmission services
  • 72222300 - Information technology services
  • 72222100 - Information systems or technology strategic review services
  • 72212314 - Voice recognition software development services
  • 66172000 - Financial transaction processing and clearing-house services
  • 72252000 - Computer archiving services
  • 72000000 - IT services: consulting, software development, Internet and support
  • 72222000 - Information systems or technology strategic review and planning services
  • 80420000 - E-learning services
  • 72590000 - Computer-related professional services
  • 79510000 - Telephone-answering services
  • 72510000 - Computer-related management services
  • 64216110 - Electronic data exchange services
  • 48445000 - Customer Relation Management software package
  • 72300000 - Data services
  • 79511000 - Telephone operator services
  • 72500000 - Computer-related services
  • 72253000 - Helpdesk and support services
  • 79990000 - Miscellaneous business-related services
  • 72591000 - Development of service level agreements
  • 72511000 - Network management software services

Indicators

  • Contract modified due to additional needs.

Reference

Domains