| 1 | Provision of Facilities Management Services at the British High Commission, Colombo - Housekeeping and Ground Maintenance Provision of Facilities Management Services at the British High Commission, Colombo - Housekeeping and Ground Maintenance Award Criteria | RELEVANT ORGANIZATION EXPERIENCE • Please provide your company profile showing your company registration ID, company’s director’s details, business network, staffing, tool & plant, vehicles, Health & Safety provisions and equipment, registration and licences with the state authorities. • Please provide details of up to 3 contracts, from both the private and public sector that are relevant to the Authority’s requirement. Contracts for these services should have been performed within the past 2 years. Please include names, address, contact person and a short description of type of service provided, and the value of these contracts. | 10 | | INTERNAL HR PRACTICES • Please explain your recruitment process of the outsourced staff and the payment processing procedures. • Please set out how you will ensure that all staff are fully vetted and meet the required qualifications prior to and during the contract period. Please include your standard operating procedures for Recruitment and Vetting of Supervisors and Housekeepers. Also provide information on average length of staff retention within the period of each of the 3 contracts provided • Provide details of the social security benefits provided to the employees (Like ESI, PF, Leave entitlements and adherence to minimum wages as notified by the respective State Government). | 10 | | APPROACH AND METHODOLOGY • Please describe your approach and methodology to performing each element of the requirement of this contract as described in the Statement of Service Requirement. For each element please indicate the methods you will use to deliver the service of the contract. • Please identify the team to be deployed for our requirement and highlight the Qualification / Skills of the staff as a summarised table. • Please identify your approach and arrangements for disposal of waste collected from our premises. | 20 | | QUALITY ASSURANCE • Please provide details of Quality Assurance procedures and monitoring procedures for the delivery of the service of the contract. Please mention the standards your company follows in housekeeping. • After having inspected the sites and Q&A, please provide the list, with make and product identification for the material that you will supply during the period of contract. Please do not include any rates in this sheet. | 10 | | SOCIAL VALUE: THEME – TACKLING ECONOMIC INEQUALITY Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency • Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table (Click here for more information on how to structure your answer). | 5 | | SOCIAL VALUE: THEME – EQUAL OPPORTUNITY Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 5.1 and MAC 5.2]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 5.1 to 5.2 in the Social Value Quick Reference Table Click here for more information on how to structure your answer). | 5 | | price | 40 | |
| 2 | Provision of Facilities Management Services at the British High Commission, Colombo - Water Testing Provision of Facilities Management Services at the British High Commission, Colombo - Water Testing Award Criteria | RELEVANT ORGANIZATION EXPERIENCE • Please provide your company profile showing your company as well as your sub-contractors’ (in case you are sub-contracting this service) registration ID, company’s director’s details, business network, registration and licences with the state authorities. | 5 | | Methodology • Explain in detail your approach in meeting the services as described in the Statement of Service Requirement (e.g. water testing method to be used, tolerances, subcontracting arrangements, etc.) • Testing method should comply with local and UK standards. All the tests should be carried out as per SLS 614:2013. Should in compliant with methods in APHA 22nd Edition of 2012 and also in line with SLS 1461 Part 1 Section 2:2013. The supplier should obtain a sign off from the relevant Estates Officer after every visit and must submit along with an overall report of the inspection to the Facilities Manager within a period of 10 working days. | 10 | | Resources Key Individuals • Provide details of the staff you propose to service the Contract, including number of staff, trainings undertaken, and qualifications & experience Tools and Equipment • Provide details of tools, techniques and equipment you propose to use during this Contract | 10 | | Service Delivery Service Lead times • Please specify the lead times (number of days) for water testing reports to be submitted to the client. Escalation • Describe your customer liaison arrangements, including procedures for dealing with complaints or problems and local escalation procedures. | 10 | | Quality and Health & Safety Please describe your system for continuous monitoring and reporting on the quality of service delivered. Include details of Quality Assurance procedures, Health & Safety standards, and local certificates obtained. Please provide evidence of any international quality standards achieved or being sought e.g. ISO 9001. | 5 | | Experience Please provide details of up to 3 contracts, from both the private and public sector that are relevant to the Authority’s requirement. Contracts for these services should have been performed within the past 2 years. Please include names, address, contact person and a short description of type of service provided, and the value of these contracts. | 10 | | SOCIAL VALUE: THEME – TACKLING ECONOMIC INEQUALITY Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency • Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table (Click here for more information on how to structure your answer). | 10 | | price | 40 | |
| 3 | Provision of Facilities Management Services at the British High Commission, Colombo - Pest Management Provision of Facilities Management Services at the British High Commission, Colombo - Pest Management Award Criteria | RELEVANT ORGANIZATION EXPERIENCE • Please provide your company profile showing your company as well as your sub-contractors’ (in case you are sub-contracting this service) registration ID, company’s director’s details, business network, registration and licences with the state authorities. | 5 | | Conceptual Clarity, Methodology, Approach and Work Plan: Please provide detailed methodology, approach and work plan with detailed timelines for this assignment covering below aspects; Key Individuals - Provide details of the staff you propose to service the Contract, including number of staff, trainings undertaken, and qualifications & experience • Tools and Equipment - Provide details of tools and equipment you propose to use during this Contract | 15 | | Detailed Product Specifications and certifications: Please provide detailed specifications of all the products, equipment and services that you intent to provide for this project. • Please provide details of certifications / accreditations pertaining to PEST Management. | 10 | | Experience • Please provide details of up to 3 contracts, from both the private and public sector that are relevant to the Authority’s requirement. Contracts for these services should have been performed within the past 2 years. Please include names, address, contact person and a short description of type of service provided, and the value of these contracts. | 10 | | Quality and Health & Safety Please describe your system for continuous monitoring and reporting on the quality of service delivered. Include details of Quality Assurance procedures, Health & Safety standards, and local certificates obtained. Please provide evidence of any international quality standards achieved or being sought e.g. ISO 9001. Service Delivery Service Lead times - Please specify the lead times (number of days) for pest management reports to be submitted to the client. Escalation - Describe your customer liaison arrangements, including procedures for dealing with complaints or problems and local escalation procedures. | 10 | | SOCIAL VALUE: THEME – TACKLING ECONOMIC INEQUALITY Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency • Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table (Click here for more information on how to structure your answer). | 10 | | price | 40 | |