Universal Information and Advice Service

Concepts

• social work
• sandbach
• community and personal services
• advice service
• universal information
• informed
• universal
• advice
• housing teams
• mental health problems

Location

Sandbach

Description

The Provider will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East. The service will be accessible through a number of channels including face to face, telephone, email and online. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately. Following initial contact, the Provider will assess the resident’s issue(s) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident’s issue(s). Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first.

Total Quantity or Scope

The Provider will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East. The service will be accessible through a number of channels including face to face, telephone, email and online. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately. Following initial contact, the Provider will assess the resident’s issue(s) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident’s issue(s). Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first. The universal information and advice service will: “Provide timely, impartial and high quality support to residents in Cheshire East that require independent, financially related advice and information.” Overall aims and purpose of the service • Cheshire East Council is committed to building financial resilience and inclusion by supporting some of the most vulnerable residents in the borough, and the wider challenges that they may be encountering. • The Provider will provide a financially related Universal Information and Advice service to all residents of Cheshire East. The service will be accessible via a single point of access to ensure residents needs are assessed appropriately. The information and advice service should be: o free o independent o confidential o impartial o problem-solving o accessible through a variety of channels including face to face, telephone and online. • The service will help those accessing the service to clearly understand information, secure their rights and support them to make informed decisions about any financially related issues that they may have. • The service must be available and accessible to those in greatest need and appropriate for people with a physical disability, mental health problems or a learning disability. The service should prioritise residents with the highest level of needs. This will include residents that have been referred by the Council’s adult social care team, benefits and housing teams. • The service should locate its main provision in the two main towns of Crewe and Macclesfield, with outreach delivery in the eight care community areas and make use of the Connected Community Social Franchise centres, libraries and relevant partner locations

Renewal Options

It will be renewed (up to 12 months prior) by the end of the initial contract period March 27 or by the end of the full 4 year extended period March 28. The initial term is 36 months. There are options to extend the contract of 2 x 12 month periods at the discretion of the Council. Notice of the Council's intention to extend will be provided in writing as per the terms and conditions.

CPV Codes

• 98000000 - Other community, social and personal services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Options are available.
• Renewals are available.
• Award on basis of price and quality.

Other Information

This opportunity is available to apply for on the Chest https://www.the-chest.org.uk/ Project Reference DN685505