Voluntary and Community Mental Health Support

Concepts

• salford
• guidance and counselling
• specialist mental health support
• mental health problems
• a specialist mental health support referral phone line
• further tax or debt support specific requirements
• health
• mental
• voluntary
• community

Location

Salford

Description

His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems. You will need to: a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt b) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service c) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support Specific Requirements: • 24 hours a day, 365 days a year service, through a dedicated phone number • capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract • a communications and marketing plan to promote the service • data reporting capacity to evidence the effectiveness of the service • provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship • a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness. Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation. HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers. It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation. The funding available for all contract awarded under this tender, is £100,000 (Vat Excl) per year.

Renewal Options

The agreement will have the option of being extended by a maximum of 12 months. The agreement will have the option of being extended by a maximum of 12 months.

CPV Codes

• 85312300 - Guidance and counselling services
• 85312310 - Guidance services
• 85312320 - Counselling services

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

This requirement will be met by an eSourcing RfP using HMRC SAP Ariba. Please ensure you are registered with the HMRC SAP Ariba to gain access to the RfP documentation which will contain full details. If you are not already registered, the registration link is: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=bp.2VKcuJb3OixMn&re... As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gsi.gov.uk (after first checking your spam in-box) confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email fintan.bradley@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk and with your account ID number, you will then receive an e-mail confirming access. Further information about HMRC's procurement tool SAP Ariba, Suppliers Guide and general information is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm. If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.