New Mobilising System

A Contract Addendum Notice
by SCOTTISH FIRE AND RESCUE SERVICE

Source: Find a Tender
Type: Contract (Services)
Duration: 7 year (est.)
Value: ___

Sector: TECHNOLOGY
Published: 14 Feb 2024
Delivery: To 29 Apr 2031 (est.)
Deadline: n/a

Concepts

Location

Cambuslang

Geochart for 1 buyers and 0 suppliers

1 buyer

Scottish Fire & Rescue Service Cambuslang

Description

SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony

Ammendments to Previous Notice

2. IV.2.2 Time limit

2024-03-11 2024-03-28 12:00

3. IV.2.6 Minimum time frame during which the tenderer must maintain the tender

2024-07-12 2024-07-31

4. IV.2.7 Conditions for opening of tenders