Contact Centre - Telephony

A Contract Award Notice
by BEDFORD BOROUGH COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£409K-£409K
Sector
TECHNOLOGY
Published
20 Feb 2024
Delivery
31 Jan 2024 to 30 Jan 2029
Deadline
29 Dec 2023 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services

Award Detail

1 Softcat (Marlow)
  • Value: £408,817

CPV Codes

  • 32412100 - Telecommunications network

Indicators

  • Contract is suitable for SMEs.

Reference

Domains