Contact Centre - Telephony
A Contract Award Notice
by BEDFORD BOROUGH COUNCIL
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 5 year
- Value
- £409K-£409K
- Sector
- TECHNOLOGY
- Published
- 20 Feb 2024
- Delivery
- 31 Jan 2024 to 30 Jan 2029
- Deadline
- 29 Dec 2023 12:00
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Bedford Borough Council Bedford
1 supplier
- Softcat Marlow
Description
An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services
Award Detail
1 | Softcat (Marlow)
|
CPV Codes
- 32412100 - Telecommunications network
Indicators
- Contract is suitable for SMEs.
Reference
- C BBC CS 05209
- CF 0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9