Hosted Command and Control System - support and maintenance

Concepts

• preston
• computer services
• control room operators
• related helpdesk support
• system
• maintenance
• control system
• hosted command
• command
• a hosted command and control system

Location

UK Preston

Description

To provide support and maintenance for a hosted command and control system together with related helpdesk support for use by the Constabulary. The product and system is used by Contact Management to allow control room operators to deploy resources quickly and effectively and supports them in providing the best possible response. It provides relevant information associated with an incident and presents it in a way which can be readily assimilated. This means staff in the control room can make rapid deployment decisions and where necessary pass appropriate information to officers attending the incident. Designed specifically for the efficient recording of information relating to incidents, The system enables suitable resources to be quickly identified and despatched. Key benefits of the product/system include: • Proven command and control application • Configurability and flexibility • Scope of functionality

Total Quantity or Scope

Renewal of contract from 1 May 2024 to 30 April 2029 (with the option to extend to 30 April 2031) to allow for the provision of support/maintenance to the existing Command and Control system

Award Detail

CPV Codes

• 72500000 - Computer-related services
• 72222300 - Information technology services

Indicators

Legal Justification

Lancashire Constabulary relies on the grounds set out in Regulation 32(2)(b)(ii) Use of the negotiated procedure without prior publication of the Public Contract Regulations 2015. For technical reasons, the services can be provided only by a particular tenderer namely Sopra Steria that supplied the system after a lengthy and complex procurement process in 2007. The contract will cover all elements of support and maintenance of the existing system. The services can only be provided by the present supplier alongside the operational and budgetary constraints and risks associated with a change of supplier