IT Service Management

A Tender Notice
by POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE

Source
Find a Tender
Type
Contract (Supply)
Duration
4 year
Value
600K
Sector
TECHNOLOGY
Published
10 May 2024
Delivery
To 03 Jun 2028 (est.)
Deadline
03 Jun 2024 13:00

Concepts

Location

NN8 6GS

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

CPV Codes

  • 48620000 - Operating systems
  • 48000000 - Software package and information systems
  • 48430000 - Inventory management software package
  • 48600000 - Database and operating software package

Indicators

  • Bids should cover the whole contract.
  • Renewals are not available.
  • Award on basis of price and quality.

Reference

Domains