IT Service Management

A Contract Addendum Notice
by POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE

Source
Find a Tender
Type
Contract (Supply)
Duration
4 year (est.)
Value
___
Sector
TECHNOLOGY
Published
30 May 2024
Delivery
To 03 Jun 2028 (est.)
Deadline
n/a

Concepts

Location

Wellingborough

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

CPV Codes

  • 48620000 - Operating systems

Other Information

New tender submission date.

Reference

Domains