Customer Insight Platform - Hertfordshire

Concepts

• customer satisfaction survey
• chelmsford
• hertfordshire constabulary
• hertfordshire
• customer insight platform - hertfordshire
• insights
• insight
• a customer insight platform
• an insight platform
• platform

Location

Description

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact

CPV Codes

• 79342311 - Customer satisfaction survey
• 72260000 - Software-related services
• 72266000 - Software consultancy services
• 72200000 - Software programming and consultancy services
• 72220000 - Systems and technical consultancy services
• 48610000 - Database systems
• 48200000 - Networking, Internet and intranet software package

Indicators

• Contract is suitable for SMEs.

Other Information

Requirements Catalog CH00251904 Requirements Catalog CH00251904.xlsx Customer Insight Platform RFI Form Customer Insight Platform RFI Form.docx