TENDER FOR TENANT SATISFACTION MEASURES SURVEY

Concepts

• customer survey
• melton mowbray
• survey design
• surveys
• melton borough council tenants
• our tsm survey
• the regulatory survey
• measures survey
• an annual survey
• a mixed method survey

Location

Description

The Council wishes to invite tenders for the supply of services in respect of conducting an annual survey of Melton Borough Council tenants in a prescribed way. This is called the tenant satisfaction measures (TSM). We have carried out our TSM survey for 2023/24 and are looking for surveys from 2024/25 onwards. From this tender we require the partner to complete: • Project management, survey design, data export, sampling, and exclusions • All Fieldwork in connection with completing the survey's • Weighting of results, reporting, benchmarking, and key driver analysis. The features of the regulatory survey include: • A mixed method survey to be carried out on behalf of MBC. • The survey could either be carried out mid-late September or on a quarterly basis throughout the year. • Based on 1,800 surveyable households, MBC would need 317 valid responses in order to meet regulatory compliance therefore MBC wishes to carry out a full census approach to all 1,800 properties. • The survey will include the 12 TSM questions (along with pre-qualifiers) and up to five additional questions - which may be open-ended questions. The inclusion and design of these additional questions would be at the discretion and direction of MBC. https://procontract.due-north.com/Advert?advertId=cbccaad7-0048-ef11-812d-005056...

CPV Codes

• 79342310 - Customer survey services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.