Historic England Customer Service Provision

Concepts

• swindon
• call centre
• customer services
• historic england
• historic england customer service provision
• an agreed service standard
• customer service
• a customer service partner
• our service
• a customer service supplier

Location

Swindon Office

Description

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

Total Quantity or Scope

Please see ITT Documentation.

CPV Codes

• 79512000 - Call centre
• 79342300 - Customer services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are not available.
• Professional qualifications are sought.
• Award on basis of price and quality.