Support contract to facilitate the deployment and ongoing maintenance of SPC Charts and Microsoft Application

Concepts

• cardiff
• information systems
• support contract
• microsoft application
• robust support
• spc charts
• ongoing maintenance
• a customized improvement application
• a support contract
• the support contract

Location

Wales:

Description

The NHS Wales Shared Services Partnership, hosted by Velindre NHS Trust are acting on behalf of NHS Executive's Improvement Cymru team who sought to establish a support contract to facilitate the deployment and ongoing maintenance of SPC Charts and Microsoft Application.

Total Quantity or Scope

The support contract allows for a customized Improvement Application, known as QSI Hive which was developed for NHS Executive's Improvement Cymru team in 2023 by the BCN Group. The support contract will cover a portion of development time and provide training for the Improvemnent Cymru team and will enable NHS Executive to deploy the application with robust support, instilling confidence in our users regarding the product. Additionally, there is allocated time for upskilling of staff in the contract ensuring the team gain the necessary experience and knowledge to manage and further develop the product internally beyond the contract period. The contract will run until the 31st March 2025 with up to a one year extension option if required by the Organisation.

Award Detail

Award Criteria

CPV Codes

• 72222200 - Information systems or technology planning services

Legal Justification

The BCN Group was commissioned by Improvement Cymru in early 2023 to develop an application for the Organisation which will be made available to NHS Wales Staff. This application will allow Improvement Projects to be entered and maintained, and to aid in the production of improvement charts and documentation of the improvement process. BCN worked with Improvement Cymru over an 6-8 Month period to develop a bespoke system by working with Improvement Cymru and NHS Wales staff to co-design the application. BCN's significant experience in SPC Charts and therefore, the understanding of how data needs to be collected to ensure data visualisation within the platform has made this process significantly easier. As BCN are the original developer of the product, they possess advanced knowledge, IP and extensive experience regarding its functionality. In contrast, any other company would need to allocate a significant amount of time to thoroughly understand and investigate the existing work to effectively prepare for providing support as well as enter into discussions and agreements with BCN

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contract value referred to within this notice is the maximum figure for the contract to allow for flexibility in training and development days. (WA Ref:143578)