Service User and Lived Experience Engagement

Concepts

• health and social work
• norwich
• service delivery
• recovery communitythe service
• service development needs
• future service design
• lived experience engagement
• our treatment services
• lived experience
• a new service

Location

Description

The National Drug Strategy 2021: From Harm to Hope clearly states the vital importance of having the voices of those using our treatment services, those not yet engaged and their friends and family. Involving the voice of lived experience will ensure that the services and interventions being offered are helpful and support people to succeed in their recovery from drugs and/or alcohol. This procurement is for a new service to identify service development needs. Service user and lived experience engagement is one of the major steps to collect evidence that helps to broaden and improve service delivery. The best people to do this are those currently using services, those in recovery, those who have disengaged and those not yet in active treatment (treatment naïve). This scope of work will directly facilitate future service design and we are therefore seeking an experienced organisation to undertake the specification and work with Norfolk County Council and partners in its delivery.

Total Quantity or Scope

This scope of work will directly facilitate future service design and we are therefore seeking an experienced organisation to undertake the specification and work with Norfolk County Council and partners in its delivery.The key aims of the service are to;• Bring the voice of lived experience to the work of NDAP and the wider system, influencing decision making across all levels• Support the growth and development of Norfolk's Lived Experience led recovery communityThe service is defined on an annual basis. Year one funding is significantly higher than follow on years to reflect the development and implementation work required to establish the service and networks. Any successive year’s budget will focus on the maintenance of these networks. Additional information: The value indicated is based on the initial year's budget of £200,000 - followed by 2 years of £80,000 each for the maintenance of the service.

Renewal Options

The contract may be extended by 2 further years, subject to funding and satisfactory performance.

Award Criteria

CPV Codes

• 85000000 - Health and social work services
• 85312300 - Guidance and counselling services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on https://in-tendhost.co.uk/norfolkcc (https://in-tendhost.co.uk/norfolkcc) Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles (https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfile). Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +448442728810 or emailing support@in-tend.co.uk