Low Code Solution

Concepts

• chelmsford
• software package
• effective solutions
• solutions
• low code solution
• a crm solution
• low
• information systems
• information technology
• multiple complaint types

Location

Description

Essex County Council (ECC) is exploring the possibility of procuring a Low Code Solution to enhance our Digital Transformation strategy. Our objective is to thoroughly explore the variety of Low-Code Software options available, which will allow us to conduct a pilot program. This program aims to develop solutions tailored to specific business areas over the course of approximately one year. By doing so, we intend to not only build proficiency in low-code methodologies but also deliver effective solutions for the departments participating in the pilot. The services and requirements we would be most likely to include in the Pilot Programme include: • A customer facing complaints system: Functionality to handle multiple complaint types and include the ability to allocate case work and manage the complaints, log by type of complaint, location or anything else we would like to categorise by, upload documents, generate auto-responses in certain instances and provides MI. • An internal Risk Register System: Dashboard of risk and control measures. Risk Register can be accessed via our single sign on, and have an RBAC model Also, functionality to enable allocation as well as have a RAG rating. Also, enables the management/closure of risks and provides MI. Should the pilot be a success, we would then build a business case to extend the product and capability strategically as a CRM solution for multiple business areas. We are looking for an organisation to partner with us to provide a low-cost product for us to use for the pilot but with the potential to procure a full solution in the event of a successful outcome. We would like some of the solutions to be 'ready to go' with just minor development required to go live, so ideally, the partner will have worked with other local authorities and have previous experiences of building some of the CRM capabilities for them.

CPV Codes

• 48000000 - Software package and information systems
• 72222300 - Information technology services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Early Engagement Survey Questions: Interested parties can provide responses to all or some of the questions. Please feel free to provide additional information regarding services offered which you think the Council would find useful in relation to this exercise. Interested Parties should note that any responses received during this exercise will be treated as confidential information and it is the intention of the Council not to share this information with any third parties. Answers to questions should be submitted to Tyno.Tong@essex.gov.uk by 5pm on 23/08/2024. Thank you very much for your interest and participation. Essex County Council - Low Code Solution Early Engagement Survey.docx