The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences

Concepts

• birmingham
• license management
• call centre
• associated required licences
• associated licences
• west midlands combined authority contact centre system
• contact system
• west midlands combined authority
• the call centre system
• system

Location

Description

West Midlands Combined Authority (WMCA) intend to award a contract to 8x8 for the renewal of the Call Centre System and Associated Licences via a direct award process utilising G-Cloud 13. This system is intended to provide the Authority with the ability to have a single point of contact system for citizens who need to contact WMCA by telephone that require access to a wide range of support services.

Award Detail

CPV Codes

• 48218000 - License management software package
• 79512000 - Call centre

Indicators

• Contract is suitable for SMEs.