CO0423 Enterprise Service Management Solution

Concepts

• chelmsford
• information technology
• enterprise service management solution
• co0423 enterprise service management solution
• self-service users
• fewer it-related or service limitations
• both service providers
• management
• enterprise
• internal business representatives

Location

United Kingdom:

Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution.

Total Quantity or Scope

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

Renewal Options

This is a rolling contract term with contract break points as detailed within the tender documentation. Please note that the minimum contract term is 5 years.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

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