Homes England - Customer Service Improvement
A Contract Award Notice
by HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 1 month
- Value
- £24K
- Sector
- BUSINESS
- Published
- 15 Aug 2024
- Delivery
- 01 Aug 2024 to 30 Aug 2024
- Deadline
- 30 Jul 2024 22:59
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Homes England the Name Adopted by the Homes & Communities Agency Newcastle upon Tyne
1 supplier
- Deloitte City of London
Description
The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling. A paper that outlines the strategy and focus areas needs to be developed covering: • Size & scale of portfolio • Arrears definitions • Visual end-end continuum for arrears • Summary level Gantt chart project summary to achieve the full end-end • Full RAID view Awarded via CCS MCF3.
Award Detail
| 1 | Deloitte (None)
|
CPV Codes
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
Indicators
- Contract is suitable for SMEs.
- Contract is suitable for VCOs.
Reference
- HCA001-DN738582-40097835
- CF 184d37cb-a60a-4a63-8187-441f9cceb612