CO0423 Enterprise Service Management Solution

A Tender Notice
by ESSEX COUNTY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£2M
Sector
TECHNOLOGY
Published
16 Aug 2024
Delivery
10 Mar 2025 to 09 Mar 2030
Deadline
12 Sep 2024 11:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Reference

Domains