Customer Experience Mapping Journey

A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Contracts Finder
Type
Contract (Services)
Duration
0.5 year
Value
£367K
Sector
BUSINESS
Published
02 Sep 2024
Delivery
02 Sep 2024 to 03 Mar 2025
Deadline
01 Sep 2024 22:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.

Award Detail

1 Kainos Software (Belfast)
  • Value: £367,000

CPV Codes

  • 79400000 - Business and management consultancy and related services

Reference

Domains