English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner

A Contract Award Notice
by ENGLISH HERITAGE

Source
Find a Tender
Type
Contract (Services)
Duration
11 year (est.)
Value
£2M-£3M
Sector
TECHNOLOGY
Published
16 Sep 2024
Delivery
To 16 Sep 2035 (est.)
Deadline
n/a

Concepts

Location

Swindon

Geochart for 1 buyers and 3 suppliers

1 buyer

1 supplier

Description

English Heritage are replacing their existing EPoS solution that is used by our circa 100 pay to enter sites to support retail and food and beverage sales for visitors. A desired solution will utilise existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible, and will be fully supported by the chosen partner although we may consider inclusion of EPoS hardware replacement as part of this opportunity.

Lot Division

1 EPoS solution implementation and software support partner

Lot 1 provides for the replacement of the existing EPoS solution including the necessary data integrations and provide ongoing support for the solution.

Award Criteria
Quality 65.0
Price 35.0
2 Terminal image management, installation plus EPoS hardware and associated peripherals support

English Heritage utilises a shared services 1st line support service provided by Historic England using the ServiceNow platform. A support partner is required to provide 2nd and 3rd line support services for all of the English Heritage existing EPoS site hardware including managing the images for the EPoS terminals. This support contract would commence when the new EPoS solution has been implemented.

Award Criteria
Quality 65.0
Price 35.0
3 EPoS hardware replacement

The existing EPoS site hardware is at least six years old (with the exception of the 35 new event tills). Purchase of replacement hardware may be considered as part of this project.

Award Criteria
Quality 35.0
Price 65.0

Award Detail

1 Dynavics (Camberley)
  • EPoS solution implementation and software support partner
  • Reference: p/ref eh 00002014
  • Num offers: 13
  • Value: £3,198,419
  • Contractor is an SME.
2 Dynavics (Camberley)
  • Terminal image management, installation plus EPoS hardware and associated peripherals support
  • Reference: p/ref eh 00002014
  • Num offers: 9
  • Value: £413,750
  • Contractor is an SME.
3 Dynavics (Camberley)
  • EPoS hardware purchase
  • Reference: p/ref eh 00002014
  • Num offers: 11
  • Value: £523,875
  • Contractor is an SME.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 48110000 - Point of sale (POS) software package
  • 72212110 - Point of sale (POS) software development services

Indicators

  • Award on basis of price and quality.

Reference

Domains