Exploratory research to devise a method for mystery shopping on customer service and support

A Contract Award Notice
by O F W A T

Source
Contracts Finder
Type
Contract (Services)
Duration
1.5 month
Value
£20K
Sector
PROFESSIONAL
Published
18 Sep 2024
Delivery
14 Feb 2024 to 28 Mar 2024
Deadline
01 Feb 2024 12:00

Concepts

Location

Geochart for 1 buyers and 2 suppliers

1 buyer

2 suppliers

Description

The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.

Award Detail

1 Savanta Group (Glasgow)
  • Value: £39,625
2 Walnut Unlimited (London)
  • Value: £39,625

CPV Codes

  • 73000000 - Research and development services and related consultancy services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains