Exploratory research to devise a method for mystery shopping on customer service and support
A Contract Award Notice
by O F W A T
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 1.5 month
- Value
- £20K
- Sector
- PROFESSIONAL
- Published
- 18 Sep 2024
- Delivery
- 14 Feb 2024 to 28 Mar 2024
- Deadline
- 01 Feb 2024 12:00
Concepts
Location
Geochart for 1 buyers and 2 suppliers
1 buyer
- Ofwat Birmingham
2 suppliers
- Savanta Group Glasgow
- Walnut Unlimited London
Description
The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.
Award Detail
1 | Savanta Group (Glasgow)
|
2 | Walnut Unlimited (London)
|
CPV Codes
- 73000000 - Research and development services and related consultancy services
Indicators
- Contract is suitable for SMEs.
Reference
- PROC.01.046
- CF 0c332976-acb3-4c62-8df4-c7a8689987bb