Transactional Customer Feedback Platform

A Contract Award Notice
by WEST LANCASHIRE BOROUGH COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£72K
Sector
TECHNOLOGY
Published
10 Oct 2024
Delivery
24 Jun 2024 to 23 Jun 2026
Deadline
17 Jun 2024 15:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.

Award Detail

1 Voicescapes (None)

CPV Codes

  • 48211000 - Platform interconnectivity software package
  • 48517000 - IT software package
  • 48611000 - Database software package

Indicators

  • Contract is suitable for SMEs.

Reference

Domains