Historic England Customer Service Provision - AWARD

A Contract Award Notice
by HISTORIC ENGLAND

Source
Contracts Finder
Type
Contract (Services)
Duration
3.5 year
Value
£447K-£460K
Sector
FACILITY
Published
28 Nov 2024
Delivery
02 Dec 2024 to 31 Mar 2028
Deadline
09 Sep 2024 08:30

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

Award Detail

1 Adecco (Greater London)
  • Value: £447,278

CPV Codes

  • 90900000 - Cleaning and sanitation services
  • 90919200 - Office cleaning services
  • 90910000 - Cleaning services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains