Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

A Contract Award Notice
by PLATFORM HOUSING GROUP

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£550K
Sector
BUSINESS
Published
12 Dec 2024
Delivery
01 Mar 2025 to 28 Feb 2028
Deadline
25 Oct 2024 15:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

Award Detail

1 Mango Direct Marketing (Bangor)
  • Value: £246,240

CPV Codes

  • 79512000 - Call centre

Other Information

Other Information can be found at https://supplierlive.proactisp2p.com/Account/Login

Reference

Domains