Contact Centre as a Service

A Contract Award Notice
by THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS (ACTING JOINTLY)

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£1M
Sector
TECHNOLOGY
Published
10 Jan 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

UK Parliament

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).

Award Detail

1 Kerv Experience (London)
  • Reference: 000887-2025-1
  • Value: £1,372,300

Renewal Options

The contract has an initial term of 5 years. The final 2 years of the contract are optional

Award Criteria

Quality 60
price 40

CPV Codes

  • 64214200 - Telephone switchboard services

Indicators

  • Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains